I can't get ahold of anyone!
Quote from Robert B. on November 24, 2022, 9:17 amHello
I mistakenly downloaded the wrong license which counted as one of the songs (of the 10 I have). I don't want the song and tried a month or so ago to contact someone to tell them I wanted it taken off.
Is there a better way to do this rather than going through support?
Thanks.
Hello
I mistakenly downloaded the wrong license which counted as one of the songs (of the 10 I have). I don't want the song and tried a month or so ago to contact someone to tell them I wanted it taken off.
Is there a better way to do this rather than going through support?
Thanks.
Quote from TunePocket Support on November 24, 2022, 8:14 pmHi Robert,
The best option is to open a support ticket. You can see the support email when log into your account dashboard.
The community forum generally isn't the best option to discuss the account related issues. It's a public place, so we can't really share or discuss any of your personal details like your payments, downloads, etc due to our privacy policy.
To answer your specific question.. technically all digital downloads are considered final sales (that would apply to pretty much any provider, not just us). However, please go ahead, open the ticket, we'll look into all the details, and see what we can do to help you.
Thanks!
Hi Robert,
The best option is to open a support ticket. You can see the support email when log into your account dashboard.
The community forum generally isn't the best option to discuss the account related issues. It's a public place, so we can't really share or discuss any of your personal details like your payments, downloads, etc due to our privacy policy.
To answer your specific question.. technically all digital downloads are considered final sales (that would apply to pretty much any provider, not just us). However, please go ahead, open the ticket, we'll look into all the details, and see what we can do to help you.
Thanks!
