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Frequently Asked Questions


WHAT IS TUNEPOCKET?

TunePocket.com is a team of independent music producers who create professional royalty free music specifically crafted for use in today’s media projects, including films and documentaries, business videos, presentations, games, apps, and many other personal or commercial creative products that need quality music. Meet the team

Our core values are MUSIC QUALITY and the EASE OF USE for the customer.

CAN I USE YOUR MUSIC IN COMMERCIAL PROJECTS?

Yes! TunePocket is an online collective of professional independent media composers who control 100% copyright to their music. That means that you do NOT need to obtain any other permissions from recording labels and publishers if you want to use our music. Our comprehensive royalty free license grants you all the rights you need to use the music in both personal and commercial videos and other media projects.

IS YOUR MUSIC ROYALTY FREE?

Yes, but royalty free may mean different things to different people. Here’s how we define it.

When you purchase the subscription and download one of our music tracks,  you do NOT become the owner of that track. Instead, you are granted a perpetual royalty free license to use this track in your videos, games, and other media projects.

Here, “royalty free” means that you are NOT required to pay any additional licensing fees (a.k.a. royalties) for the recurring use of that track.

For example:

If you use our music in a series of business videos, you don’t have to pay any fees every time you make a new video.

If you put your video on YouTube, you are not required to pay any fees for every new view or when your video reaches a certain number views.

If you use our music in a commercial (for sale) game, you are not required to pay any fees each time you sell another copy.

Do you have a licensing question? Please contact us.

HOW MANY TRACKS CAN I DOWNLOAD?

You can download as many tracks as you want and use it in as many projects as you need, as long as your subscription remains active. There are no download caps or throttling of any sort.

CAN I CANCEL MY SUBSCRIPTION?

You can cancel your subscription any time via your account dashboard. Your previously licensed music will never expire.

CAN I GET A REFUND?

We will make every effort to address your concerns but we understand that sometimes things just don’t work out. You can request full refund if:

(a) You subscribed within 7 days and downloaded not more than 2 music tracks.

(b) You subscribed within 30 days and not downloaded any tracks.

You can request a partial refund within 30 days if you downloaded not more than 10 music tracks. The amount of the refund will be prorated based on the number of the tracks you downloaded to date.

No refund will be given after 30 days or once you downloaded more than 10 tracks.

Please understand that we do need to put the limit on the number of trial downloads, in order to prevent abuse and to fairly compensate our composers for their work.

WILL MY LICENSE EXPIRE AFTER MY SUBSCRIPTION ENDS?

No, our royalty free music license grants you the rights to use our music in perpetuity. However, you won’t be able to download any new music unless you renew your subscription.

HOW CAN I PROVE I HAVE THE LICENSE?

We provide a downloadable licensing certificate with every music track you download. The certificate features a link to verify the license.

WHERE CAN I DOWNLOAD THE LICENSING CERTIFICATES?

My Account -> Download History -> Licensing Certificates

CAN I SHARE MY ACCOUNT?

No, sharing your user name and password with friends or colleagues isn’t allowed by the licensing agreement. Neither sharing the music with non-subscribers. You can, however, pass the license and the music to your client if you are a freelancer working on client projects.

Need to add multiple users under one bill? Please contact us for a multi-user corporate license.

WHERE CAN I USE YOUR MUSIC?

Most of our clients use our music in promotional marketing videos and indie films, games, and documentaries. However, we believe that our comprehensive all-in-one royalty free license covers the majority of common needs for both individual and corporate users. Here are some examples:

ALLOWED
  • Personal, hobby, wedding, family video
  • Promotional, corporate, training video
  • Presentation, slideshow
  • Film, documentary, show, animation
  • Podcast, audio book
  • Game, software application
NOT ALLOWED
  • Royalty free music YouTube channel
  • Music download Web site
  • Online radio
  • Music store
  • Music remix
  • Backing track for another music recording

If you have any questions about your particular project, feel free to contact us.

CAN I SAFELY USE YOUR MUSIC ON SOCIAL MEDIA?

Yes, absolutely! Our license explicitly grants you the right to use our music on any social network, including commercial and monetized YouTube videos.

Each track you download comes with a personalized licensing certificate identifying you or your company as a license holder.

However, if you plan to use our music on YouTube, please note that some of our composers have opted to protect their music from unauthorized use by registering it in YouTube’s Content ID system. Our policy is to be 100% transparent, so each music track registered with Content ID is clearly marked as such.

If you use one of these tracks in a YouTube video, you may receive a notice from YouTube saying that your video contains copyrighted music and your video may display ads. However, this is NOT a copyright strike, your video remains fully accessible and your account is NOT penalized!

Please refer to this quick tutorial to learn how to quickly remove both the claims and the ads. Please contact us if you’d like us to help you get your channel whitelisted.

TIP: You can remove all Content ID registered music from the search results by using “No Content ID” filter at the bottom of the right side filter menu.

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